Privacy Policy for Soma Mushrooms

Last Updated: October 10, 2025

Information We Collect
We collect personal information that you voluntarily provide when placing orders or contacting us through our website. This includes your name, contact details (email address and phone number), and delivery address. Additionally, we automatically gather non-personal information such as your browser type, IP address, and website usage data through cookies and similar technologies to improve your browsing experience.

Use of Your Information
The information we collect is used exclusively to process and fulfill your orders, communicate with you about your purchases, enhance our website functionality, and comply with applicable Nepalese laws and regulations. We do not sell or share your personal information with third parties for marketing purposes.

Payment and Delivery Information
For orders within Kathmandu Valley, we offer two payment options: cash payment upon delivery or payment via Fonepay QR code scan during delivery. For orders outside Kathmandu Valley, we require pre-payment through Fonepay transfer before dispatch. Please note that we do not process payments directly on our website and never handle or store your complete banking information. Share payment confirmation via WhatsApp/email.

Data Protection Measures
We implement robust security measures to protect your personal information, including SSL encryption for all data transmissions, restricted access to customer information, and regular security updates. We do not retain any payment details after transactions are completed.

Your Privacy Rights
You have the right to unsubscribe from our marketing communications at any time. You can do this by clicking the "Unsubscribe" link included in every marketing email we send or by contacting us directly at info@somamushrooms.com.np. Please note that transactional communications regarding your orders will continue to be sent as necessary.

Third-Party Services
We work with trusted third-party service providers, including delivery partners who receive only the necessary information to fulfill your orders, and Google Analytics to help us understand website traffic patterns. These parties are contractually obligated to maintain the confidentiality and security of your information.

Use of Cookies
Our website uses cookies to enhance your shopping experience by remembering your cart items and helping us analyze site performance. You can manage or disable cookies through your browser settings, though this may affect certain website functionalities.

Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Information
For any questions or concerns regarding your privacy or this policy, please contact us at:
Email: info@somamushrooms.com.np